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Diabetes
Fertility
Hepatitis C
HIV/AIDS
MS
Oncology
Rheumatoid Arthritis
Transplant

How Are We Doing?

Please take a few minutes to fill out this survey on the timeliness and quality of the service you received. IRVING PHARMACY CORP. ,welcomes your feedback and uses them to improve our performance and services for you, our valued customer. Your answers will be kept confidential. Thank you for your feedback.

Customer Service

The pharmacy staff are always friendly and courteous?

1=Poor, 2=Needs improvement, 3=Adequate, 4=Good, 5=Outstanding

12345

Was my phone call answered in a timely manner?

1=Poor, 2=Needs improvement, 3=Adequate, 4=Good, 5=Outstanding

12345

How satisfied are you with the explanation given to you by the pharmacy staff member about our monthly process of filling your prescription.

1=Poor, 2=Needs improvement, 3=Adequate, 4=Good, 5=Outstanding

12345

How would you rate our customer service?

1=Poor, 2=Needs improvement, 3=Adequate, 4=Good, 5=Outstanding

12345

Do you remember the pharmacy representative(s) that helped you?

Shipping/Mail Order

My medications from Quality Specialty Pharmacy were shipped/delivered and ready for me on time.

1=Poor, 2=Needs improvement, 3=Adequate, 4=Good, 5=Outstanding

12345

My medications arrived at the time that was scheduled by a Quality Specialty Pharmacy staff member?

YesNoN/A

The Pharmacist Consultation

Was the person who scheduled your shipment courteous and helpful?

1=Rude to 5=Very courteous

12345

Were you informed at any time that you can speak to the pharmacist for a consultation?

YesNoN/A

How would you rate our consultation with the pharmacist regarding your specialty medication(s)?

1=Poor, 2=Needs improvement, 3=Adequate, 4=Good, 5=Outstanding

12345N/A

Were your questions about your therapy answered to your satisfaction?

YesNoN/A

General

Would you recommend this pharmacy and its staff to your family and friends?

YesNoN/A

Additional Feedback

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Irving Specialty Pharmacy
118 Wyckoff Avenue, Brooklyn, NY 11237 • Fax: (718) 484-8508 • Phone: (718) 484-8510 •Toll-Free: (888) 609-8730

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